Privacy Policy

1. Introduction & Overview

Maldiveo operates an independent accommodation discovery and direct-enquiry marketplace for the Maldives. Because we operate under a zero-commission, direct-to-host model, we do not process guest accommodation payments, store credit card numbers, or maintain centralized customer booking ledgers.

This Privacy Policy explains what personal data is collected when you browse our website, use our transfer tools and tax calculator, or transmit an enquiry to a local island guesthouse host.

2. Information We Collect

We collect information in the following circumstances:

• Direct Enquiry Data: When you initiate an enquiry to a guesthouse host through Maldiveo, we collect the details you provide (your name, email address, WhatsApp/phone number, travel dates, party size, and message).
• Operator Registration Data: When a property operator submits a claim or registers a property, we collect the business name, operator contact person, commercial registration details, WhatsApp/phone, and official reservation email.
• Technical & Usage Data: We automatically collect standard internet log data (IP address, browser type, device information, operating system, and pages visited) through Google Tag Manager and Google Analytics 4 (GA4) to analyze traffic patterns and site performance.

3. How We Use Your Information

Your information is used solely to:

• Dispatch your direct booking inquiry to the verified Maldivian guesthouse(s) you selected.
• Facilitate direct communication between you and the accommodation operator via email and WhatsApp.
• Verify operating authenticity against the Ministry of Tourism gazette for host claims.
• Monitor site uptime, prevent malicious scraping or abuse, and enhance search speed.
• Respond to direct support questions submitted to hello@maldiveo.com.

4. Data Sharing & Third Parties

We do not sell, rent, or monetize your personal information to marketing brokers.

Information is shared only under strict operational necessity:

• Selected Guesthouse Hosts: When you submit an enquiry, the contact details and travel specifics you provide are securely delivered to the verified property host so they may respond to your reservation request.
• Service Providers: We use trusted third-party infrastructure providers (Vercel for web hosting, Supabase for secure cloud database hosting, Resend for transactional email dispatch, and Google Analytics 4 for aggregated analytics).
• Legal Compliance: We may disclose information if legally required by valid judicial or governmental authorities under the laws of the Republic of Maldives.

5. Cookies & Analytics

Maldiveo uses essential cookies to ensure basic platform routing and non-essential analytical cookies via Google Tag Manager (GTM) and Google Analytics 4 (GA4) to understand which local island guides and speedboat routes are most helpful to travellers.

You can choose to disable or block cookies through your individual browser settings at any time without impacting your ability to browse our accommodation directory.

6. Data Security

All traffic between your browser and Maldiveo is encrypted in transit using industry-standard Transport Layer Security (TLS/HTTPS). Our backend databases employ strict Row-Level Security (RLS) policies to protect customer inquiries from unauthorized public access.

7. Your Rights & Contact

Depending on your jurisdiction (such as GDPR in the EU/EEA or UK Data Protection Act), you have the right to request access to, correction of, or deletion of any personal information we hold about you.

For any privacy-related requests or inquiries, please contact our Data Protection representative directly at: